ask for a refund
use support and send the payment ID, purchase email, product url, amount, and reason. never send a full card number or security code. Dodo Payments may need to verify and process the refund.
when we consider one
We review duplicate charges, wrong amounts, failures that keep a paid product from going live, and anything else required by law. Where the law allows it, a bid that went live is normally final because it starts affecting traffic immediately. Removing a product that breaks our rules does not automatically qualify it for a refund.
timing
We aim to reply within five business days. If approved, Dodo Payments controls when the money reaches the original payment method. This policy does not limit rights the law gives you.